AREA CLEANING | IHM 2nd Sem Notes

IHM 2nd Sem Notes

AREA CLEANING - GUEST ROOM

Daily cleaning of a guest room – A GRAs work begins when he reports at the housekeeping desk in correct uniform and proper grooming. A briefing is conducted by supervisor at the beginning of shift highlighting VIP rooms, any messages from previous shift and a briefing of work ahead. After briefing, area allocation is done (recorded in Reporting Staff Placement Register) and accordingly each GRA collects his room status report and master key.

A GRA may have to service anywhere between 12 and 16 rooms in a day depending on the elaborate work in the rooms. After the GRA finishes servicing one room, he/she informs the floor supervisor that the prepared guestroom can be inspected. The proper order of the daily cleaning/servicing of guestrooms by the GRAs is;

1.   Guestrooms whose occupants requested for early make up. (Guest request has to be honoured first)

2.   VIP, VVIP rooms.

3.   Checkout rooms blocked for arrivals. (So that the guest need not wait for checking in the room)

4.   Check out rooms. (Makes more rooms available for sale by Front desk)

5.   Stay overs (In-house guests, who usually go out in the day for business or tourism and we can clean without disturbing the privacy of the guest)

6.   Rooms that had a DND card displayed in the morning but has been removed now.

7.   Rooms due to become check outs much later in the day. (If cleaned early, then need to be cleaned again post check-out)

Cleaning of an occupied room-

Entering the guestroom

1.   Knock on the door with your knuckles and announce housekeeping, wait for ten second. (Do not use any other articles, such as pens or keys, for the purpose).

2.   In case a DND sign is displayed, proceed to clean another room, making a note of the DND status on the room assignment sheet.

3.   If there is no answer after 10 seconds knock the door the second time announcing housekeeping.

4.   If there still no answer uses the master key to open the door announcing housekeeping.

5.   If the guest bids GRA to enter, open the door slightly and ask if you may service the room. if the guest is willing, proceed  to clean the room. In case the guest does not want the room serviced at the moment, ask for an alternative time and make a note of it on the room assignment sheet.

6.   If there is still no answer, use master key to open the door if it is locked. Hold the door slightly ajar and repeat housekeeping. In case there is no answer, enter the room discreetly and make sure that the guest is not in the bathroom or in a deep sleep or even ill. Otherwise proceed to clean  the room .If the guest is in the bathroom asleep, retreat and close the door.

7.   In case GRA end up having disturbed the guest, apologize, explain the reason for your enter and say that you shall come back later to clean the room.

8.   Upon entering the room, open the door wide and position the cart in front of the door with the shelves facing the door.

9.   Keep the door wide open during servicing of the room.

         

Preparing to clean the guest room-IF the guest is out or has permitted you to clean the room, greet them politely and begin your work, but take care to minimize any disturbance or inconvenience to the guest.

Ø  Ventilate the room by drawing back the drapes and opening the windows. While drawing back the curtains, check the curtain rings and tracks.

Ø  Remove room service (IRD) trays and used tea trays.

Ø  Switch on all electrical appliances such as lights, fans,-conditioners, television, and so on to check that they are in working order. Switch them off after the check.

Ø  Empty ashtrays, wastepaper baskets and the sani bin from the bathroom into the trash bag on the cart.

Cleaning the guestroom-

Ø  Remove soiled linen and make the bed as per standard procedure.

Follow a systematic method by starting at the door and cleaning surface as you move clockwise or anticlockwise .Also  always clean from higher to lower levels.

Ø  Damp dust the door and all the door fixtures.

Ø  Damp dust cabinets and closets.

Ø  Damp dust the luggage rack.

Ø  Damp dust the dressing table, drawer and lighting fixtures around or near it.

Ø  Clean mirror.

Ø  Damp dust the bedside tables.

Ø  Dry dust all the fixture and accessories in the guestroom.

Ø  Damp dust chairs and tables; vacuum upholstered furniture. Rearrange all furniture properly after you are done.

Ø  Vacuum the carpet edges and floor baseboards.

Ø  Clean window frames and glass panes if required.

Ø  Damp dust the headboard of the bed.

Ø  Damp dust the telephone and disinfect the mouthpiece and the handle of the receiver.

Ø  Spot clean all walls if necessary.

Replenishing  minibar –Replenish the minibar as per set standard and prepare bill for consumed items

Replenishing bedroom supplies-Replenish the bedroom supplies if required and place them as per the hotel policy.

Cleaning the bathroom-Put on protective gloves and an apron before begin the work at bathroom-

Ø  Before starting to clean any surface, apply the toilet cleaner in WC. It may require that the WC be flushed first. Proceed with other tasks in the bathroom while the toilet cleaning agent does its job.

Ø  Clean the shower curtain using a damp sponge. Let the shower curtain hang loosely on the tap side of the bath tub, with the bottom of the curtain inside the tub. This is important for avoiding the build-up moisture.

Ø  Clean the bath tub, surrounding tiles, shower area, and vanity unit using a wet sponge and neutral detergent.

Ø  Clean the mirror in the same ways as flat glass,.

Ø  Replenish toiletries and other bathroom supplies if required. Gargle glasses should be replaced with clean ones covered in a wrapper with the message ‘sanitized for your use’

Replace used towels with fresh ones.        

Ø  Clean the outside and surrounding area of the toilet bowl.

Ø  Using a toilet brush, clean the inside of the toilet bowl, especially under the rim and flush, rinsing the toilet brush in the flush water. A bidet, if present, is also cleaned in the same way.

Ø  Apply a disinfectant solution on the toilet seat and inside of the lid and close the lid of the toilet bowl .Place the disinfected strip with the sign ‘sanitized for your use ‘around the bowl.

Ø  Check all electric appliances to see that they are in working order.

Ø  Damp dust the door and door fixtures, the toilet – roll holder and other fixtures.

Ø  Clean and disinfect the wall phone.

Ø  Mop the floor. It is a good practice to add a little disinfectant to the mop water since many guests walk barefoot in the bathroom.

Ø  Take a critical look around, Leave the bath room door open for air to circulate and exit the bathroom.

Concluding work in the guestroom-

In the end, vacuum clean the room (or mop). Begin from the farthest end, drawing the sheer curtains and move back towards door. Switch off extra lights except the ones that are to be left on as per policy.

While cleaning an occupied room .you may tidy the guest’s possessions and belonging scattered around but never throw away anything. They should not touch any valuables or money left in the room. So that he /she can inspect the cleaned room. After cleaning, inform the floor supervisor so that he/she can inspect the cleaned room.

Cleaning a vacated room (departure/on change/check out)

 A vacated room is one from which the guest has left, settling his /her account, returning the room keys and departing the hotel. This guestroom would have been occupied in the night or before that. The cleaning of a vacated room must be a little more thorough than cleaning an occupied room. There are also no guest belongings scattered around the room to be tidied in a vacated room. All the cleaning tasks for an occupied room apply to the cleaning of a vacated room too. Additional tasks may be;

·         Check for any items left behind by the guest who have departed .finding such articles follow the procedure for dealing with lost and found articles.

·         Remove any cobwebs or dust from the ceilings.

·         Wipe out drawers and closets from inside.

·         Check coat hangers and replenish supplies if necessary.

·         Suction clean the carpet.

·         Suction clean all soft furnishings.

·         Check whether any maintenance work is needed.

Before leaving ,take one last critical look around the room, keeping in mind that your last look will be the guest’s first look at the room.

Servicing a vacant room – Brush up BUP

A vacant room is one in which no guest has slept the previous night and which is not yet occupied. This room would have already been serviced earlier when the last guest to have stayed in it departed from it. Thus a vacant room needs only a

·         light dusting

·         a check of all electrical appliances

·         Vacuuming the carpet if required

·         In the bathroom, the W. C. should be flushed

In the event of a vacant room having been unoccupied for a long time, however, it may need to be cleaned in the manner of a vacated room. A GRA should also look for signs of illegal occupation in the night by checking if the bed has been slept in, the bathroom supplies used.

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